FAQ

We are a little home-based business located on Vancouver Island in British Columbia, Canada and serve customers worldwide. We do not have a storefront to visit, but you can contact us anytime if you have any questions.


Visit our About Us page to find out more about our little engraving shop!

  • Processing: within 2 business days (some products may take longer)
  • Delivery:
    • 3–7 days (Canada)
    • 5–15 days (International)
  • View full Shipping Policy

Diamond Drag Engraving
Used on aluminum pet tags for clean, scratch-style text with a diamond-tipped tool. Great for light, durable engraving.

Rotary Engraving
Used for deep engraving into stainless steel. It creates bold, highly legible text that holds up to wear, chewing, and the elements — perfect for active pets. Ideal for durability — the text will not fade or wear off over time.

CO₂ Laser Engraving
Used on aluminum pet tags and powder-coated tumblers. On anodized aluminum, the laser doesn’t engrave the bare metal — instead, it precisely vaporizes the anodized surface layer, revealing the raw metal underneath. On powder coated tumblers, the laser works by vaporizing the outer powder-coated layer, exposing the stainless steel underneath. This creates a sharp, high-contrast design without damaging the tumbler itself. The result is a clean, permanent mark that won’t peel, fade, or wash off — perfect for logos, names, and custom designs on coated drinkware.

Fiber Laser Engraving
Used to anneal stainless steel by heating the surface. Produces a dark, smooth, permanent mark — no cutting involved.

Engraving character limits vary based on the shape and size of the product and the type of engraving. Please see product pages for limits or contact us for details

• Accepted: Credit card, PayPal, Apple Pay, Google Pay, e‑Transfer

We offer discounts on bulk orders, corporate orders, wholesale orders , and to rescue organizations— contact us to inquire!

Are you a retail store looking to distribute Island Engravers products? We'd love to work with you! Please contact us today!

• Return Policy: We accept non-personalized returns, we accept personalized exchanges only if the error is ours or the item is defective — see full policy
• Lifetime Guarantee: Deep‑engraved stainless tags may be replaced if the engraving becomes illegible — see full policy