FAQ

ABOUT US

Where are you located?
We are based out of Nanaimo, BC, Canada.

Do you have a brick & mortar store?
No. We are a home based e-commerce business.

How can I contact you?
Phone/Text: 250-732-7771
Email: islandengravers@gmail.com
Facebook: www.facebook.com/islandengravers

 

SHIPPING

View our Shipping Policy for more information

When will my order ship?
We try to get orders shipped within 2 business days after payment has been received.

What countries do you ship to?
We offer shipping to Canada, United States, Mexico, & Australia. 
A few select products can be shipped within Canada only.

How long does shipping take?
Orders are usually received within 3-7 business days within Canada and 5-15 business days for International orders.

 

PAYMENT

What payment methods do you accept?
We accept Credit Card, Paypal, Apple Pay, Google Pay, and E-Transfer

 

ORDERS

Do you do custom corporate orders?
Yes! Please contact us with your request and we will do our best to help you out!

Do you offer bulk discounts for rescue organizations and charities?
Yes! Please contact us with your request and we will do our best to help you out!

I want to sell your products in my store, do you offer wholesale pricing?
Yes! Please contact us with your request and we will do our best to help you out!