Return Policy


Our #1 priority is making sure that you, our customer, is 100% satisfied with your purchase. If you have any concerns or feedback about your purchase, please feel free to contact us at any time. 

text/phone: 250-732-7771

Personalized Items:
We do not accept returns for any personalized products. We are not responsible for errors made in spelling submitted by the customer. Please confirm the spelling of your item before you place your order. These items that have errors due to a mistake in ordering will not be accepted for refund or exchange.
Personalized items may only be exchanged (not returned) if they are defective, or if we have made an error in spelling or product. 

Non-Personalized Items:
We gladly accept exchanges of non-personalized products. Return shipping is at the cost of the customer. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.